University of Michigan – Director, Annual Giving and Data Services

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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

For additional information about this position and to apply, please visit: http://bit.ly/2Si31ux

For other current openings in Development, please visit our website at: www.giving.umich.edu/careers

Job Summary

The Director, Annual Giving and Data Services supervises the day-to-day efforts of the Annual Giving and Data Services team and leads the team in developing, coordinating, and analyzing a comprehensive direct marketing strategy to solicit annual gifts and develop a pipeline of donors for Michigan Medicine. This position also leads efforts to ensure the integrity of grateful patient and development data, oversees the creation and management of marketing efforts (mass communications) with Blackbaud CRM (DART), and provides strategic direction for analysis and reporting within the Michigan Medicine Office of Development. This position works in an environment dedicated to advancing the mission of Michigan Medicine with emphasis on building positive and meaningful relationships with co-workers and constituents. The position must build and maintain significant partnerships within Michigan Medicine and the Office of University Development.

Responsibilities*

Departmental Leadership

  • Leads the overall strategic direction for the Annual Giving and Data Services team in support of Michigan Medicine Development priorities.
  • Directs and guides the day-to-day program operations, generating a broad base of support in donors and dollars.
  • Manages Annual Giving and Data Services team members, providing leadership and mentorship, setting and evaluating individual and team goals, developing and sustaining appropriate training, and assigning and monitoring coverage of primary areas of focus.
  • Responds to and routes donor inquiries and concerns as appropriate.
  • Serves on Michigan Medicine task forces and planning committees as needed to represent Annual Giving and Data Services needs.
  • Responsible for departmental administration of operating budget, policies, and procedures.

Strategic Planning and Assessment

  • Partners with Executive Director on planning, forecasting, resourcing and budgeting, management, and creative development and execution of comprehensive Michigan Medicine annual giving efforts.
  • Oversees staff in developing and implementing strategic and innovative plans for various fundraising teams; assists internal stakeholders in developing short and long-term annual giving plans, including use of direct mail, email, telephone, and other channels as appropriate.
  • Actively promotes donor-centric approaches to annual giving that take a holistic view of Michigan Medicine communications and solicitations whenever possible.
  • Provides strategic oversight and guidance for development of data reporting and maintenance processes across the development office.
  • Works with team to develop and implement special annual initiatives such as the Faculty, Staff, and Retiree Campaign, Giving Blueday, and other similar programs.
  • Facilitates strong collaborative work between the Annual Giving and Data Services team and the various fundraising teams, Stewardship, Communications, Events, and administration within the Michigan Medicine Office of Development.
  • Proactively maintains knowledge of current trends in the annual giving and healthcare fundraising fields by participating in peer networking and professional education opportunities, and monitoring appropriate trade publications, blogs, and websites.

Implementation

  • Works with team to ensure solicitation projects are productive, timely, cost-effective, accurate, and represent Michigan Medicine well.
  • Provides needed input and information to the Communications team for completion of creative components for Annual Giving appeals.
  • In conjunction with all members of the team, ensures that solicitation messages are created and reviewed for effectiveness.
  • Manages vendor and internal relationships, including but not limited to grateful patient technical work with HITS, direct marketing consultants, print and fulfillment companies and call centers.
  • Manages and directs resources for planning and executing a successful annual giving solicitation program and related data services in support of Michigan Medicine Development priorities.
  • Coordinates planning and information exchange with university Annual Giving staff as appropriate.

Measurement

  • Establishes methods to assess ROI on annual giving and data service activities, create routinized systems for reporting results to appropriate groups, and evaluate and refine scope of work based on evidence-based successes.
  • Uses performance analysis to develop recommendations and future strategies in annual giving programs, grateful patient technical needs, and various data services.
  • Identifies trends and provide periodic data and analysis with recommendations as appropriate.

Infrastructure Support and Development

  • Actively maintains technical systems utilized for reporting, analytics, marketing effort creation, grateful patient data input and extraction, ticketing systems, and/or other mission critical technical systems in the Michigan Medicine Office of Development including SQL Server instance, Tableau server site, Footprints ticketing system, and serve as subject matter expert for DART grateful patient and marketing effort modules.

Additional Duties

  • Assists with training and orientation of new staff members.
  • Completes other projects and duties as business needs arise.

Required Qualifications*

  • Bachelor’s degree in related field.
  • At least five to seven years of experience in fundraising, marketing, or equivalent roles.
  • Knowledge of the principles and techniques of successful annual fundraising, particularly market strategy and analysis, marketing communications, data management and reporting, and annual giving solicitation via various channels.
  • Demonstrated success managing a team of full-time staff and driving initiatives to completion by working proactively and productively with a diverse set of stakeholders.
  • Demonstrated experience with managing multiple projects and priorities.
  • Demonstrated ability to communicate effectively both verbally and in writing.
  • Ability to maintain confidentiality with sensitive data.
  • Ability to frame strategic options and build case for approach.
  • Effective time management, problem-solving, and analytical skills.
  • Ability to forecast timelines and consistently meet deadlines in a fast-paced environment.
  • Exceptional interpersonal, organizational and project management skills, and ability to lead a team effort to produce high-quality work on a deadline.
  • Ability to transfer knowledge, train, and explain concepts included in the characteristic duties and responsibilities of the position to people who may not understand the roles and responsibilities, including highly technical processes.

Desired Qualifications*

  • Advanced degree in a related field.
  • Proven success in a complex and highly decentralized organization.
  • Experience working in an academic and/or healthcare setting preferred.
  • Experience managing data input and extraction from information systems (MS Access, SQL Server, MySQL or Oracle databases).
  • Familiarity with Blackbaud Enterprise/CRM (DART).
  • Working knowledge of SQL, Microsoft Management Studio, and SSIS.

Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.

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